1. Compatibility of parts purchased from us are not guaranteed to be compatible with hardware and software already owned by the customer and hardware and software to be purchased in the future The customer should do appropriate research, such as calling manufacturers, in order to determine compatibility of parts. If compatibility between parts cannot be determined beforehand customer will be buying the product at their own risk. Employees of iGoJava (hereafter referred to as "the company" are not responsible for providing compatibility information in this situation. Advice given by the company on compatibility may not have been personally confirmed and should be double checked for accuracy by the manufacturer before purchase. If purchased parts are not compatible with existing parts, the customer is responsible to solve the problem at their own expense and to pay the restocking fee if it is returned to the company. If the customer would like the company to try to solve the incompatibility a labor charge will apply. The customer will still pay a labor charge if solution can not be found.
    
2. Installation of parts should be performed by a knowledgeable technician. It is assumed that when the customer buys computer parts that they know how to install them or knows somebody else who can. The parts from the company will not come with instructions designed for beginners. A BEGINNER SHOULD NOT ATTEMPT TO INSTALL ANY PARTS BECAUSE COMPUTER PARTS CAN BE EASILY DAMAGED OR NOT WORK PROPERLY IF NOT INSTALLED CORRECTLY. MOST PARTS ARE USUALLY VERY SPECIALIZED IN NATURE AND REQUIRE SPECIALIZED KNOWLEDGE AND EXPERIENCE IN ORDER TO INSTALL THEM SO THEY WORK PROPERLY AND DON’T GET DAMAGED. The company can provide assembly and configuration of parts into customer’s computer system for additional charge. The company will not provide verbal or written instructions on installing parts because the time involved in doing so would make it prohibitive. If the customer decides to install the product themselves and any part is damaged either by wrong installation or defective part regardless of whether the part was purchased from us the customer must take full responsibility for replacing the damaged part. The company WILL BE HELD HARMLESS IN ANY EVENT THAT ANY PRODUCT IS DAMAGED OR DOESN’T WORK CORRECTLY DURING INSTALLATION. The company will not be responsible for any configuration including but not limited to BIOS, jumper, software and driver settings, that may be needed to make the parts work. the company will charge for such work at the standard labor rate even if the fix takes only a few minutes.
    
3. Customer is responsible for installation, removal and reinstallation of parts purchased from the company or the payment of a technician to perform such tasks. The company will not perform installations or removals free of charge regardless of the circumstance. If a customer feels a part that was purchased from the company is defective the customer will remove such part at their own expense and return the part to the company for verification.
    
4. Customer is responsible for delivering any parts suspected to be defective to the company at customer’s own expense. The company will not be responsible for any transportation of merchandise to and from the the company location, including any costs involved in shipping such as carrier costs, packing materials and handling charges. The company also will not be responsible for the product while it is in transit such as having a defect due to improper handling during shipment. ALL CLAIMS MUST BE MADE TO THE CARRIER. The company will not reimburse the customer in any way for lost time or business due to the product being defective. Customer must plan ahead of time for such a contingency if the computer’s down time will cause loss of time or business in a substantial way. Customer must minimize their loss in such a situation by taking the least costly solution available at the time.
    
5. An the company technician will make the final decision as to whether a part is defective or not. The suspected product will be tested with the company components to determine if the product is defective. If the the company technician determines that the part is in fact defective it will be repaired or replaced with a new or refurbished unit at the discretion of the company. If the defective part is no longer manufactured and/or serviced the customer may be given the option to pay the difference to upgrade based on selling price of the product at the time. The company will not provide a “loaner” unit if the defective part cannot be serviced immediately. Repair turn-around times for some products could take as long as eight weeks depending on the service from the manufacturer. Customer should prepare for such a contingency.
    
6. CUSTOMER IS RESPONSIBLE FOR ANY COSTS RELATING TO DEFECTIVE PRODUCTS FROM THE COMPANY INCLUDING INSTALLATION, REMOVAL, REINSTALLATION, TRANSPORTATION, SHIPPING TO AND FROM THE COMPANY, LOSS OF USE OF COMPUTER, DAMAGE TO ANY NON-IGOJAVA COMPUTER COMPONENTS, AND ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE COMPANY WILL HONOR THEIR WARRANTY AS STATED ON THE INVOICE. For more information please contact us at (408)263-1088 or support@igojava.com

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